We currently ship only within Canada and the United States of America. 

Domestic Shipping (Within Canada)

Shipping:

  • All orders weighing 3 kgs and under will be packed and shipped within 2 business days from order confirmation and payment. Tracking number will be provided upon dispatch.
  • All orders weighing between 3.1 kgs and 30 kgs will be packed and shipped within 4 business days from order confirmation and payment. Tracking number will be provided upon dispatch.
  • All orders weighing over 30 kgs will be packed and shipped within 6 business days from order confirmation and payment. Tracking number will be provided upon dispatch.

Shipping Rates:

  • All orders weighing 3 kgs and lesser are inclusive of shipping cost.
  • For all orders weighing over 3 kgs, shipping cost will be calculated, and invoice provided once the enquiry form is completed and submitted. Shipping rates will be calculated based on the total size and weight of the items being shipped, including packing, as well as the distance from our location.

International Shipping (Only the U.S.)

 Shipping:

  • All orders weighing 3 kgs and under will be packed and shipped within 2 business days from order confirmation and payment. Tracking number will be provided upon dispatch.
  • All orders weighing between 3.1 kgs and 30 kgs will be packed and shipped within 4 business days from order confirmation and payment. Tracking number will be provided upon dispatch.
  • All orders weighing over 30 kgs will be packed and shipped within 6 business days from order confirmation and payment. Tracking number will be provided upon dispatch.

Shipping Rates:

  • For all orders shipping cost will be calculated, and invoice provided once the enquiry form is completed and submitted. Shipping rates will be calculated based on the total size and weight of the items being shipped, including packing, as well as the distance from our location.
  • All orders are exclusive of customs and duty, which has to be paid by the customer directly to the concerned authorities.

 

Packaging, Delivery& Insurance: 

  • All packages will be packed in either cardboard boxes or wooden crates depending on the product fragileness and weight.
  • All packages that weigh over 30 Kilograms after they are packed will be shipped using a freight carrier.
  • Direct delivery to customers with all packages be insured during transit. Please notify us immediately if any damages and save all packaging material.
  • Packages may be delivered by air, land or sea.
  • When packages are shipped internationally by sea freight, the customer will be contacted by courier to arrange a suitable delivery date. Solid Ventures (Statues gallery) will handle all import and customs formalities. Duty and customs charges are extra payable at actuals.
  • All packages will be delivered curbside, and it is the customer’s responsibility to move and install.
  • Solid Ventures (Statues gallery) is in no way responsible for the installation of any product purchased by the customer

Damages

  • We take care while packaging a product to ensure that the product is not damaged during shipping. However, once the package is handed over the carrier, we don’t have control over the handling of the package. If a product arrives damaged, , please contact us immediately by phone +1 416 871 1444 or email alex@statuesgallery.com within 24 hours. We may request photo evidence.
  • We will notify the shipping &insurance companies who will inspect the product and packaging materials.
  • We request that all original packaging materials be retained until a decision is made after inspection by the shipping & insurance companies. If the original packaging materials are discarded, an insurance claim cannot be made, and Solid Ventures (Statues gallery) cannot be held liable.
  • In the event of a product arriving damaged, and insurance being claimed, Solid Ventures (Statues gallery) will pay for the return shipping. 

Pick up

If you would like to pick up your order, please contact us by phone +1 416 871 1444 or email alex@statuesgallery.com to schedule a suitable location, date and time. We have pickup locations at Montreal, Kitchener, Toronto and Coppell (U.S.). depending on the stock availability.

Customs and Duties

There may be duties or taxes importing products from Solid Ventures Inc. Inc. into your country. Please check with your government to determine the duties as they vary country to country. For most international country’s customs charges are the same as sales tax. The customer is responsible for whatever duties apply to the products. Solid Ventures Inc. is not responsible for any delays that occur because of a country’s customs laws.