Shipping:

All orders before 12 NOON, Eastern Standard Time Canada, Monday through Friday will be shipped within 48 hours of the order. Solid Ventures Inc. uses Canada Post to ship products weighing up to 30 kilograms when fully packed. Larger statues/products that may need a crate or extra packaging to ensure their safely, an assortment of freight companies including UPS Freight LTL, ABF Freight Systems, YRC Freight, etc. may be used. No shipment is done on weekends.

Shipping Rates:

Shipping rates are automatically calculated during checkout by the total size and weight of the items being shipped, including packing, as well as by the distance from our location. (For statues weighing over 30 Kilograms see Freight Shipping below). You can see the shipping costs by starting the checkout process and placing your address in the shipping address boxes. You may also email us: info@statuesgallery.com or call us at: +1 226-799-2234 for a shipping quotation.


Freight Shipping: 

All statues that weigh over 30 Kilograms after they are packed will be shipped using a freight carrier including UPS Freight LTL, ABF Freight Systems, YRC Freight, etc..  You can get a freight shipping quote by clicking the Calculate Shipping link beneath to the Add To Cart button.  During the ordering process the freight shipping price will automatically be calculated in the price of the statue.

If a combination of statues are purchased that weigh over 30 Kilograms, the shipping will be automatically calculated and sent via a freight carrier.  You can always email us at info@statuesgallery.com for any shipping quote.

The freight delivery charges include insurance, a residential, lift gate delivery to your home.  For all residential deliveries the shipping company will contact you prior to delivery to set up a day and time frame where you will be home for delivery.

We ask you to please look over the crate when the delivery is made and note if there is any damage to the crate on the delivery receipt you are given by the driver.  

Tracking Numbers:

Once your order has been picked up by the freight company like UPS Freight LTL, ABF Freight Systems, YRC Freight, etc. we will email you a tracking number.

Packing:

We take utmost care in shipping and packing each sculpture. It is extremely important to us that each sculpture arrives whole and undamaged.

Handling and packaging are included in the shipping price for both Canada Post and Freight delivery charges.

Insurance:

Solid Ventures Inc. packs each sculpture with great care and ships each package with full insurance.  If there is any damage to a sculpture, please notify us immediately.  Save all the packaging materials.  

Damage:

We take utmost care to ensure that a sculpture is not damaged in shipping by packing each piece with care. However, no matter how perfectly a sculpture is packed, the journey from our store to your home is out of our hands. If a sculpture has been damaged in shipping, please notify Solid Ventures Inc. within 48 hours so that the proper insurance measures can be taken.

Be sure to keep all of the packaging materials which will be needed for inspection by the shipping company.  Without it we will not be able to make a claim with Canada Post or the Freight Companies as they require all the original packing materials.

In the event of a piece arriving damaged Solid Ventures Inc. will pay for the return shipping and you will not be charged any service charges.

Pick up:

If you would like to pick up your order in our warehouse at Scarborough, Ontario, Canada, select the Pickup option in the shipping section of the checkout. Solid Ventures Inc. is located in 31 Roker Cres, Scarborough, ON M1S 1P5, Canada. Solid Ventures Inc. will contact you after you have purchased your item to arrange a pickup time and date.

Ordering for International Customers: If you are an international customer you may proceed through our regular checkout or call in your order at: 1-226-799-2234. International shipping charges will be calculated automatically upon checkout.

Solid Ventures Inc. uses both Canada Post and  Freight Service Providers for international shipping to all other locations outside Canada. Shipping to anywhere in the world runs between 5-15 days.  We can also use any service of the client's choosing.

Customs and Duties: There may be duties or taxes importing products from Solid Ventures Inc. Inc. into your country. Please check with your government to determine the duties as they vary country to country. For most international country’s customs charges are the same as sales tax. The customer is responsible for whatever duties apply to the products. Solid Ventures Inc. Inc. is not responsible for any delays that occur because of a country’s customs laws.